About the role

We Are Hiring – Associate Call Center

Location : Barnes Place, Colombo 07

Are you passionate about customer service and communication? Join our dynamic team as a Call Center Associate, where you will play a vital role in delivering excellent service and ensuring customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls in a professional and courteous manner.

- Respond to inquiries related to operations, logistics, billing, and services.

- Record and track customer interactions, complaints, and requests.

- Follow up to ensure timely resolution and customer satisfaction.

- Coordinate with internal teams to address customer needs.

- Represent the company’s brand values through ethical and professional service.

Qualifications & Skills:

- Successfully completed GCE Advanced Level (A/L).

- Prior experience in a call center, helpdesk, or customer service role will be an advantage.

- Excellent communication and active listening skills.

- Language fluency in Sinhala, English and Tamil will be an advantage.

- Ability to remain calm under pressure and resolve conflicts effectively.

- Strong computer literacy and data entry skills.

- A customer-oriented mindset with attention to detail.

Why Join Us?

At Sisili Hanaro Encare, we value growth, teamwork, and service excellence. You will be part of a supportive environment with opportunities to learn, grow, and build a rewarding career.

📧 Interested candidates are invited to send their CVs to career@sisiliprojects.com with the subject line “Application – Associate Call Center” or Whatsapp to 074 098 8589.